Horrible And Terrible Service

I was a holder of Standard Bank Credit Card, on the 2019-10-04 I settled my account in full, on 2019-10-07 I contacted Standard Bank Credit Card Division requesting a paid up letter, the person who assisted me confirmed that my account was settled upon checking the transactions, he said he put a request and within 7 days I will receive my paid up letter via my email address as per Reference No: *** . I waited until the 2019-10-17 without receiving a paid up letter, I decided to do a follow up and I called again using my airtime, the person I spoke to she said she confirmed that they received an email I should get a letter during the day. I app**** my patience again because I was desperate in getting the said letter, on top of that my House Loan Application Process has to stop because of Standard Bank Delays And Their ***********. On the 2019-10-23 I called again using my airtime, the consultant said I must wait I should receive a letter before 12h00 , At 14h30 I decided to go to Kwamnyandu Branch, the consultant assisted me to make a call again, the person she put me through informed that my account was not closed since my request was not attended and he apologized, he said I should receive a letter within 24 hours ,I'm still waiting with no hope. I'm very disappointed for your horrible service and your *********** staff, if a client request a settlement letter you don't waste any time(you get it same time), if a client don't make a payment on time(you don't hesitate to make several calls), but to get a Paid Up Letter it take almost a month! I will not recommend any member of my family ,friends and colleagues to have Standard Bank Product, You're so Unprofessional!