TS
Tebogo S
1 reviews | Active since Mar 2013
29 Apr 2021, 16:01
Horrible
I called the call centre on the 16 April due to a ***** alert. My card and App was cancelled. They ordered a new card for me, Monday i called Standardbank to assist me. Monday the delivery guy calls me after 16:30 while i am at the bank to deliver the card and he said he will return on Wednesday to date no one has dropped the card. I called Ram to follow up they put me on hold and cut the call.
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Standard Bank's replyOfficial
30 Apr 2021, 05:13Hello Tebogo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Apr 2021, 05:13
Official
Hello Tebogo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***