**********ly primitive and clueless staff

<p>My Istore card were deliverd yesterday. I provided the guy with proof of address as well as id. Tried to obtain my pin and keeps on saying it does not match the details on their system. Here is my process the "machine"asked me.</p> <p>My 13 digit id - which i keyed in correctly<br />The last three digits on thenback of the card - which i did (if by the last 3 digits on the card they mean the ccv code. Because that is the back of the card isnt it?<br />MY 10 digit cellphone nr - which i did correctly <br />Choose 1 to agree that its the right nr - which I did</p> <p>Then every single time they say that info does not match those on your systems!! I have tried the nrs with hash symbol afterward as well as without. Still no joy. I can't tell you how many times over and over and over and over again!!</p> <p>I phoned almost R100 worth of airtime already to speak to consultants after having to wait for how long before they answer. The first lady checked my info and confirmed that it indeed is what is on your systems. And she tried to put me through the automated system but the phone cut off immediately after she said goodbye. The second lady said she will put me through and i must put ONLY my card nr thats in front of the card. The long one. Needless to say she put me through again and it was the exact same story. This is not starting good for me. I phoned in again today and today the guy i spoke to said it is due to fica documents upon which I asked what about the ones I gave the courier guy. His response? It will take up to two weeks for them to process that!!!! I cannot go into a branch as I do not have transport currently and I need to make an online purchase (the reason I got the card) which I cannot do now due to this expensive and frustrating struggle to just get a pin! He said if I go into the branch it will be quicker, also not even confirming that it will then be solved immediately! Just quicker. Now I can tell you to go and learn from FNB as everything of this nature is a breeze with them. You can reset pins, obtain pin, change passswords, cancel cards, open accounts in a matter of seconds and best of all they never ever let you hand onto a telephone line that long to even just get to speak to somebody! Really its an ISTORE card, suppose to reflect something of a wonderful new world full of technology making our lives easier. But again I was reminded about why I decided to not bank with Standard bank anymore 20 years ago. Always the longest most inconvenient route and best of all not one staff member told met the fica story that the last person I spoke to told me about! How are those people trained? I found this experience very inconvenient, definately not simpler, better and faster!ANd let alone all the airtime I had to use up whilst waiting in line to get my call answered every time. My email wasn't even bothered to be answered yesterday. Unless when I first app**** for the card, where I suppose commision is earned maybe?</p> <p>please Standard bank wake up and get with the modern world. People everywhere are using simple, efficient and quick online methods of banking and business. Why can't you also be like that!?</p> <p> </p>