********** Standard Bank

I bought airtime from Standard Bank Internet. Got a Voucher No but the Serial No was blank<br> <br> Tried to use it but got invalid voucher no from both Telkom's cellular and Internet portal. Contacted Telkom and gave them the voucher No who confirmed it is invalid No. Telkom asked for the serial no to which I answered is blank on my printout. Telkom said I must get my bank to reverse it if blank.<br> <br> Phoned Standard Bank on ***. explain it to them but the constantly put me through to prepaid electricity. Even when i say they are putting me through to the wrong number the just answer like robot and do it anyway.<br> <br> I get a number where they will assist ***. and log an issue nut now they will only get back to me minimum 10 days later. How pathetic. If your system malfunctions and give me a BLANK serial number all I have is a random voucher no that doesn't work. With a blank serial number Telkom refuses to help me.<br> <br> Ironic thing is with SB call center on ***putting me through to wrong numbers and putting me on hold I have wasted and additional 21 minutes and 20 seconds. for a total of 27 minutes and 11 seconds so far. Airtime I pay for, for a mistake SB made!!