********** Service...*********** staff....

Absolutely pathetic service for a contact center....spent 25mins on a call with no assistance....unfortunate for me I had the privilege of calling from a landlines however what about those who call from their cells....spoke to 3 consultants all of which had no clue what they doing.....they transfer you from different department to different department.....if staff were trained well they will be equipped to assist with all queries....dont know why I delay with this bank in the 1st place.....times like these make you wonder why Capitec an FNB are currently the leading banks in SA.....please find a way to fix this shocking service....I had more of a clue an idea about your policies than the last consultant that assisted me...Neo kept me on the line for 10mins....wow!!!!!