********** Service from Standard Bank

On 03 May 2019, we visited the SBSA branch in Boksburg and was assisted by Keoagile Mokgopo. I had requested that power of attorney be granted to my spouse on my accounts which Keoagile had actioned this request accordingly and advised that my spouse's cheque card will be ready for collection within 7 working days. To date we have not received any feedback regarding the collection of the card. I have contacted the SBSA call centre on 28 May 2019 and several emails have been sent back and forte since. Each time I get a response from a different agent requesting information that I have already provided. I am at my wits end with the frustrating and excruciating service that I am receiving from SBSA. I have been to the branch , all that we now require is the secondary card. This request has been outstanding since 03 May and if SBSA was so committed to resolving this problem, I would have received a call from them by now. Can somebody that is competent at SBSA pls assist with the ordering of the secondary card. This is such a simple request for SBSA to execute but this situation turned out to be such a painful, frustrating experience as a customer!