********** service from Standard Bank

<p>On Saturday the 11th of March, I realised there was a problem with my account when I couldn't swipe, draw or use internet banking- this was strange as I recieved no communication from Standard Bank about this. On Monday the 13th I went into the Northmead Mall branch and spoke to a consultant - she identified that there is a ***** block on my account. She put me through to the ***** division of the call centre and I spoke to another consultant who asked me to verify a few transactions, which I did with no issues. I was then told that it would take a maximum of 30 minutes to rectify. Hours after that I went to put petrol in my car and my card declined and I still could not use the ATM - so much for 30 mins turn around time - what an uncomfortable experience it was trying to explain that it was an error and that I did infact have funds in my account! I then called the call centre who had a look at my account - the ***** block was still active. I was then told to give the turn around time a max of 24hrs, which I did. I then tried to use my card long after the 24hr time period and yet again it did not work! Again I go into the bank to speak to a consultant, I get told to speak to the call centre agents which I do. After a 15minute phonecall I get told that it is being worked on and I will recieve communication about it anytime between 15mins to 1hr - not only did this not happen but my accounts are STILL blocked. This is incredibly frustrating and hints at unreliable services. For a bank that promotes a caring attitude to their customers I have recieved the opposite, in fact it seems to be a blatent disregard for the importance of this issue. </p>