********** SERVICE

<p>I upgraded my account from a student account to a "elite" cheque account, I was assured by a consultant that i will get my new card within 7 working days, "but it is normaly sooner and i must wait for the sms to pick it up. Two weeks later a visited the branch we the upgrade was done, Thibault Square, Cape Town. I was informed that the card was never ordered because a debitorder was returned within the last six months. I explained to them that I had issues with my gym membership that deducted money from my account after the contract was cancelled and ended. I showed them my new work contract as motivation that I can afford the current account. I was yet again promised that everything is sorted, the manager signed off and that I can expect a sms within three days to collect my new card. Last friday 11/08/2017 after more than a month i was informed that the manager has not authorized my card yet.</p> <p> </p> <p>Think that it amounts to enrichment seeing that I pay for a service but can't enjoy the benefits.</p>