********** Service

Hi Everyone,<br> <br> Just an update on my previous 2 posts-after initially being told my 2nd further application on my house bond would be marked as urgent and would only take 4 working days, today is the 15th working day and I have not heard a peep from Standard Bank yet, not even on my previous post from the 19th of March. If I don't phone I hear nothing.<br> Their 'normal' turnaround time is 7-10 working days. I was 1st told 4 working days, then the 13th of March, then a few of times 'by the end of business today' but nothing.<br> <br> Excuses range from them verifying my wife's income (think that phone call has been taking them over 10 days....?) to a system upgrade. Depends on who you speak to and what excuse they pick from, what I am sure, is a list they have in front of them with excuses being ticked off.<br> <br> Ask to speak to someone in charge higher up and you get the standard 'he/she is in a meeting'.<br> <br> I submitted the 2nd application on the 4th of March. Today is 3 weeks.<br> <br> Anyone from Standard Bank care to make contact with me and explain this pathetic situation to me? I bet nobody will phone.<br> <br> Wish I could get in touch with Standard Bank's CEO/MD/chief executive to hear if this is acceptable...