**********, pathetic customer service

In May 2022 I went to your branch (Killarney Mall) regarding the 32 days account that I wanted to resume, as I was still receiving statements despite me not using it for more than 7 years. I was told I have to open a new one since the old 32 days account number ( ending 2800-001) you cannot make monthly contributions from another bank. I was like ok it makes sense and was advised to open a new 32 days account (ending 648). The lady who was assisting me told me that she will close the old account. To my surprise I'm still receiving statements for the old 32 days account and I have never received any thing for the new 32 days account. Can someone fix this I don't believe it's difficult to close an old account and receive statements for a new account. How hard can it be? Another pandemic is your insurance department they are pathetic. I called them like a month ago I was told they are experiencing high call volumes and they took my details down so that a consultant can call me back. Till to date they never got back to me. Anyway the reason for the call was to check wether the policy is still active since it was being paid via a stokvel account. If yes I then wanted to know if it was possible to deduct directly from my personal account. I really don't belive I am asking for too much. I am merely requesting for the service that you promise to your client. Somebody I beg you to get back to me since we have to grovel to get decent service from you. Why is it that things can't be done RIGHT first time around instead of us having to resort to such platforms to get serviced.