Hopeless service which i suffer the brunt.

I app**** for an increase on my credit card at the beginning of March. application was approved just pending proof of residence... i sent through the documents and never got feedback. only until i called numerous times following up. eventually when they got back to me they told me that a new application needs to be done. spent over 30 minutes for the 3rd time calling doing another application to be declined based on a credit score. I was advised to do a new application in 3 months!!! i was not at fault for delaying the initial application and sent through the documents as required. The people dealing with my application delayed and never got back to me and resulted in my credit score lowering every time an application is done. just got of the phone again to be told that another application must be done and then motivated by standard bank to be approved. What load of nonsense is this??? to further drop my credit score for the carelessness of the staff? lack of feedback??

i will definitely be switching banks after being with standard bank for the last 6 years.

i wish i could put ZERO stars here. one star is too kind.