Hopeless Service

Today again I was held hostage by a bank's incompetence. It took me almost two hours to get a 3 month bank statement and visa letter. The unhelpful staff at the Thibault Square, Cape Town branch is very quick with just diverting clients to the Bureau de exchange where there is only one person behind a closed door with another client (presumably). When asked why the other cubicles are not manned I was told they are on lunch. Is that not the time all of us want to make use of banking services?! Can't you take lunchtime earlier or later in order to provide a better service. A certain Welmarie eventually assisted me after she repeatedly told me that the counter of Bureau de exchange are the only people authorized to write visa letters. So why after loosing my temper did she finally took some responsibility to do her job? And that with a lot of attitude and aggression. If that is Standard Banks level of service I bid you farewell and will take my business elsewhere. Its been a long and difficult journey with Standardbank but frankly the attitude of staff toward clients I cannot endure anymore. What happend to service delivery!?