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Fabian C

1 reviews | Active since Nov 2016

17 Sept 2020, 08:08

Hopeless

Obviously Standard Bank Homeloans division does not require any more business. Still waiting for a callback after more than 2 days. Check your processes and how efficient they are...the customer experience is definitely negative and your callback feature is seriously lacking. Get proper developers and a Team that can handle your business vision.

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Replies (6)
Standard Bank
Standard Bank's reply17 Sept 2020, 16:31
Official
Dear  Fabian Crocker

 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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FC
Fabian C's update23 Sept 2020, 20:02
Reviewer Update
So you tried calling me once whilst I was in a meeting and just gave up altogether calling me again ??????
FC
Fabian C's update02 Oct 2020, 09:46
Reviewer Update
Hello???
Standard Bank
Standard Bank's reply06 Oct 2020, 11:44
Official
Good day Fabian, 

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

We apologize for the inconvenience and undue frustration, this has caused.  

Kind regards 
Complaint Resolution Centre
FC
Fabian C's update19 Oct 2020, 12:39
Reviewer Update
How long does it take to give customers feedback once they have completed the application? I'm waiting for approximately 14 days now!!!!
FC
Fabian C's update21 Oct 2020, 08:53
Reviewer Update
Hello? Anybody there!!!!