Hopeless

Absolutely useless. I pay a monthly fee to be in the private banking division but I still have to go into the branch to sort things out, call onto the customer care line and wait for hours before being helped and have now been waiting 2 days to clear an incorrect ***** flag which has prevented me from using my cards even after me telling the bank 100 times that it is not ***** and that I am trying to make transaction. ****** useless, I will be looking to move else where immediately.