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Antoinette D

1 reviews | Active since Dec 2018

18 Dec 2018, 09:42

Honouring fees making Standard Bank rich

I am so tired of Standard Bank allowing debit orders off my account before the salary date. In one month I have had honouring fees of almost R700 taken from my account. I have a telephone recording of a promise to re-emburse last months 2 but nothing. Now this month debit went off early and 3 were taken off at R131.14 each.

I wish people could keep a close eye on their transactional history. This is how they are making money off us.

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Replies (2)
Standard Bank
Standard Bank's reply18 Dec 2018, 10:15
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply24 Dec 2018, 10:20
Official
Dear  Antoinette Dawson 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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