"Honouring Fees" - FUMING!

After two separate calls to the Standard Bank call centre to query the "outstanding card authorisation" error, to ensure my account was NOT in overdraft & to confirm that all transactions had already been taken, I've woken up to R655 taken from my account on "honouring fees" for payments made two weeks ago! What is the POINT of having a banking app, internet banking, sms notifications & cellphone banking if your actual available funds is not correct?! What makes this EVEN better is that not even STANDARD BANK can pick up the transactions that hadn't come off? What is the POINT of querying with your call centre if the information provided is incorrect! This needs to be sorted out immediately.