KS
Kamohelo S
1 reviews | Active since Aug 2022
03 Dec 2022, 10:03
Honouring fees
I'm honestly so tired if Standard Bank and their processing time. If I get money in my account, best believe I have it to use it. Now, I made a transaction on Monday the 28th of November, only for them to process it on the 2nd December. I swear, they want to make money with this 'honouring fee' shandies. We don't work bathong so I can't be keeping money when I'm in need of it, it doesn't make sense. I'm honestly tired of the **** that is honouring fees. I paid fir my transaction, why am I liable for it being processed late?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
03 Dec 2022, 10:37Hello Kamohelo
This is not the level of service we strive for. We understand your frustration and would like to help. We would like to get you sorted as soon as possible. We apologize for the inconvenience and undue frustration, this has caused.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
Our team will be in touch.
Kind Regards
Standard Bank Help Centre
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Standard Bank's reply03 Dec 2022, 10:37
Official
Hello Kamohelo
This is not the level of service we strive for. We understand your frustration and would like to help. We would like to get you sorted as soon as possible. We apologize for the inconvenience and undue frustration, this has caused.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
Our team will be in touch.
Kind Regards
Standard Bank Help Centre
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Standard Bank's replyOfficial
05 Dec 2022, 13:57Good day Kamohelo
Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
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Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
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Standard Bank's reply05 Dec 2022, 13:57
Official
Good day Kamohelo
Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
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Thank you for the details.
Our consultants will revert to you.
Kind Regards
Standard Bank Hello Peter Team
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Standard Bank's replyOfficial
05 Dec 2022, 15:16Hello Kamohelo
Thank you for providing your details.
We looking into your matter and feedback will be provided shortly.
Kind Regards
Standard Bank Help Centre
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Standard Bank's reply05 Dec 2022, 15:16
Official
Hello Kamohelo
Thank you for providing your details.
We looking into your matter and feedback will be provided shortly.
Kind Regards
Standard Bank Help Centre
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Standard Bank's replyOfficial
05 Dec 2022, 18:47Hello Kamohelo
Thank you for taking my call.
A requested for reversal of fees has been logged as per our discussion ref *** and will be resolved by the 08/12/2022.
Thank you for taking my call.
A requested for reversal of fees has been logged as per our discussion ref *** and will be resolved by the 08/12/2022.
Kind Regards
Standard Bank Help Centre
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Standard Bank's reply05 Dec 2022, 18:47
Official
Hello Kamohelo
Thank you for taking my call.
A requested for reversal of fees has been logged as per our discussion ref *** and will be resolved by the 08/12/2022.
Thank you for taking my call.
A requested for reversal of fees has been logged as per our discussion ref *** and will be resolved by the 08/12/2022.
Kind Regards
Standard Bank Help Centre
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Standard Bank's replyOfficial
08 Dec 2022, 09:53 Hello Kamohelo
Kindly be advised fee has been reversed into your account on the 07/12/2022.
Hope all in order.
Kindly be advised fee has been reversed into your account on the 07/12/2022.
Hope all in order.
Kind Regards
Standard Bank Help Centre
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Standard Bank's reply08 Dec 2022, 09:53
Official
Hello Kamohelo
Kindly be advised fee has been reversed into your account on the 07/12/2022.
Hope all in order.
Kindly be advised fee has been reversed into your account on the 07/12/2022.
Hope all in order.
Kind Regards
Standard Bank Help Centre
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