NB
Nicole B
1 reviews | Active since Jul 2021
14 Aug 2025, 10:34
******* honouring fees!
I'm sick and tired of Standard Bank taking the last funds out of my account for honouring fees!!! I want my money back immediately.. this is placing me in a financial detriment..
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
14 Aug 2025, 10:40Dear Nicole,
Thank you for reaching out to us.
An honoring fee is charged when a transaction is processed despite there being insufficient funds in your account. This usually applies to transactions that had not yet been banked by the merchant at the time.
The bank covers the shortfall to ensure the transaction is not declined, and the fee reflects that service.
We recommend reviewing your statement for any transactions that may have been banked late while there were insufficient funds available.
Please also note that service fees charged to your account are deducted from your available balance, including any latest and available funds.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
An honoring fee is charged when a transaction is processed despite there being insufficient funds in your account. This usually applies to transactions that had not yet been banked by the merchant at the time.
The bank covers the shortfall to ensure the transaction is not declined, and the fee reflects that service.
We recommend reviewing your statement for any transactions that may have been banked late while there were insufficient funds available.
Please also note that service fees charged to your account are deducted from your available balance, including any latest and available funds.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2025, 10:40
Official
Dear Nicole,
Thank you for reaching out to us.
An honoring fee is charged when a transaction is processed despite there being insufficient funds in your account. This usually applies to transactions that had not yet been banked by the merchant at the time.
The bank covers the shortfall to ensure the transaction is not declined, and the fee reflects that service.
We recommend reviewing your statement for any transactions that may have been banked late while there were insufficient funds available.
Please also note that service fees charged to your account are deducted from your available balance, including any latest and available funds.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
An honoring fee is charged when a transaction is processed despite there being insufficient funds in your account. This usually applies to transactions that had not yet been banked by the merchant at the time.
The bank covers the shortfall to ensure the transaction is not declined, and the fee reflects that service.
We recommend reviewing your statement for any transactions that may have been banked late while there were insufficient funds available.
Please also note that service fees charged to your account are deducted from your available balance, including any latest and available funds.
Kindest regards,
Standard Bank Hello Peter Team
***
NB
Nicole B's updateReviewer Update
14 Aug 2025, 11:03This is nonsense!! This is no where near legit. How isit my fault that a merchant banks their transactions late. Also we all know the transaction won't go through if there is insufficient funds in my account. This is daylight *******. There is no proper explanation for this and your consultants keep on saying the same story. This was not explained when opening the account with standard bank because then I wouldn't agree at all. Also this honouring fee process recently started as I've been banking with standard bank for plus minus 2 years and never did this happen only until 3 months ago. I cannot be charged monthly banking fees and then be charged for a merchant who banks late.. why don't you charge the merchant instead of charging your loyal customers who trust you with their funds!!!
NB
Nicole B's update14 Aug 2025, 11:03
Reviewer Update
This is nonsense!! This is no where near legit. How isit my fault that a merchant banks their transactions late. Also we all know the transaction won't go through if there is insufficient funds in my account. This is daylight *******. There is no proper explanation for this and your consultants keep on saying the same story. This was not explained when opening the account with standard bank because then I wouldn't agree at all. Also this honouring fee process recently started as I've been banking with standard bank for plus minus 2 years and never did this happen only until 3 months ago. I cannot be charged monthly banking fees and then be charged for a merchant who banks late.. why don't you charge the merchant instead of charging your loyal customers who trust you with their funds!!!
Standard Bank's replyOfficial
14 Aug 2025, 11:05Dear Nicole,
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2025, 11:05
Official
Dear Nicole,
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
NB
Nicole B's updateReviewer Update
14 Aug 2025, 11:18I just want my funds back into my account!! And stop taking unnecessary fees out of my account. This definitely an inconvenience and causing so much frustration indeed!
NB
Nicole B's update14 Aug 2025, 11:18
Reviewer Update
I just want my funds back into my account!! And stop taking unnecessary fees out of my account. This definitely an inconvenience and causing so much frustration indeed!
NB
Nicole B's updateReviewer Update
14 Aug 2025, 14:58If this matters was so receiving your attention why have I not received any feedback or a resolution. It's been over 3 hours already and my funds has not been reversed back into my account. You are a bunch of ****mers!
NB
Nicole B's update14 Aug 2025, 14:58
Reviewer Update
If this matters was so receiving your attention why have I not received any feedback or a resolution. It's been over 3 hours already and my funds has not been reversed back into my account. You are a bunch of ****mers!
Standard Bank's replyOfficial
14 Aug 2025, 15:23Good day Nicole,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2025, 15:23
Official
Good day Nicole,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
NB
Nicole B's updateReviewer Update
14 Aug 2025, 15:32I would love to know how it's being treated as a priority when no one contacted me for my details??? Empty promises and lies that's what it is.
NB
Nicole B's update14 Aug 2025, 15:32
Reviewer Update
I would love to know how it's being treated as a priority when no one contacted me for my details??? Empty promises and lies that's what it is.
NB
Nicole B's updateReviewer Update
14 Aug 2025, 16:15So imagine this.. I get a call from one of your consultants just now explaining that my funds cannot be reversed as I always need to make sure to leave money in my account.. how does that make any sense when standard bank is placing my account in a minus when I leave money in my account. This is truly ******** and ******* and I will be taking this further. I've got no trust in standard bank and I will be closing this account!!
NB
Nicole B's update14 Aug 2025, 16:15
Reviewer Update
So imagine this.. I get a call from one of your consultants just now explaining that my funds cannot be reversed as I always need to make sure to leave money in my account.. how does that make any sense when standard bank is placing my account in a minus when I leave money in my account. This is truly ******** and ******* and I will be taking this further. I've got no trust in standard bank and I will be closing this account!!