TD
Thalente D

1 reviews | Active since Feb 2020

22 Feb 2020, 15:32

Honouring fees charged long before transaction went through

Last December 2019 between 16th and 30th I completed a series of transactions with my cheque card and all monies went through I was charged. Then when I check my statement January all of these transactions reflected dates that I don't agree with and I was charged honouring fees of more than 130 Rands and the same thing happened this February 2020 I was charged honouring fees again for a transaction I completed whilst I had enough funds on my account and I don't have any debit orders I am confused because I never had this problem since 2014 while I still had a current account until last year October now I payed twice for something for the second time now

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Replies (2)
Standard Bank
Standard Bank's reply23 Feb 2020, 04:17
Official
 
Hello Thalente
 
Thank you for your posting. 
 
It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated. 
 
We are delighted to hear of your wonderful experience. 
 
Kind regards 
 
Tshilidzi Mulaudzi
Complaint Resolution Centre
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 ********** (fax)
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Standard Bank
Standard Bank's reply28 Feb 2020, 11:56
Official
Hello Thalente 

Thank you for allowing us the opportunity to look into your matter. 

An email response has been sent to you today 28 February 2020 and the matter is closed as resolved.  

Kind regards
Complaint Resolution Centre
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*** (fax)
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