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Mosima M
1 reviews | Active since Dec 2015
31 Dec 2024, 12:31
Honouring fees
I've never had to complain about the service from standard bank. I've been going on about how happy I am with them But to charge R100 "in the name of honoring fee" for one missed debit order, which I paid for the next day, is ridiculous and never happened before. A couple of months back they double charged me for transactions and blamed the stores.
We can barely breathe in this economy, it's really not fair on us. Are the services we are getting in south Africa running us into poverty, not even debt but poverty. I've missed a debit order before but no ways... This is on another level
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Replies (1)Standard Bank's replyOfficial
31 Dec 2024, 12:52Dear Mosima
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply31 Dec 2024, 12:52
Official
Dear Mosima
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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