SR
Samantha R

1 reviews | Active since May 2020

09 Mar 2024, 06:57

Honouring fee? You mean dishonorable fee!!!

The last few months the bank has decided to take approximately R 1200 in honouring fees. (That's R 400 a week)

But to honour what??? I swipe my card when I have money available. Once I have swiped, the money is removed from my available balance in my account and it says 'outstanding card authorization' or something like that. It actually means that it's pending the company I just swiped at to do banking. Point of the matter is that the money is not in my account anymore, I cannot spend it. I'm not spending more than I earn... but still I get slapped with R 400 honouring fees. Honouring what...?? Dishonesty. And I'm sick of it.

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Replies (2)
Standard Bank
Standard Bank's reply09 Mar 2024, 08:12
Official
Dear Samnatha 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply13 Mar 2024, 07:14
Official
Dear Samantha

Apologies for the delay.

Please confirm what time can we call you today so we can finalize this matter.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
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