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Ntokozo N

1 reviews | Active since Feb 2020

20 Jun 2024, 22:31

Honouring fee? More like another scheme

Absolutely disgusted. The honouring fee issue has been reported but the bank continues with this practice. The funny part is that this is not clients fault but the bank hasn't done anything to rectify this issue with merchants or perhaps put measures in place to avoid this. When a transaction occurs, funds are reserved for that transaction, until collected. I don't understand why there must be an honouring fee when it is not the client's fault that the merchant decides to collect the funds days after. Then why are funds reserved for an item purchased? So many clients have complained about this but the bank keeps providing a generic answer. Standard bank doesn't care about it's customers also as they can milk them every cent for their bottom line, the bank is happy.

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Replies (1)
Standard Bank
Standard Bank's reply21 Jun 2024, 07:11
Official
Dear Ntokozo, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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