1 reviews | Active since Nov 2017
Honouring Fee Mischarge Again! Still not reversed!
I am now writing my 3rd review about this issue and still no response from Standard Bank. I complained a few months ago about an Honouring Fee charged to my account even though I had sufficient funds when I swiped. Standard Bank did respond to this complaint and reversed this within a day/two of my complaint. Now a couple of months later I am having the same issue of this Honouring Fee, and now Standard Bank has gone quiet even though I complained again almost a week ago now. Please rectify this Standard Bank, I had sufficient funds available when I swiped my purchases I am now charged an Honouring Fee. This is definitely not right. Since banking with Standard Bank (more than 5 years) I have not had these Honouring Fee issues! Please assist in rectifying this.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 18 January 2018
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 18 January 2018
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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