1 reviews | Active since Nov 2017
Honouring Fee Mischarge
I have used my card to make purchases and before making these I have ascertained that I have a sufficient balance, Now I am being charged an honouring fee when at the time of purchase I had a sufficient balance. So does Standard Bank show us a correct balance or incorrect balance only to trick us into paying a R130 honouring fee. As far as I am concerned I had a sufficient and correct balance so why am I being charged an honouring fee? I have been a loyal customer for many years and have never encountered this. I need this to be reversed please.
Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regardsComplaint Resolution Centre
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*** (fax)
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Best regards,
Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regardsComplaint Resolution Centre
***
*** (fax)
***
Best regards,
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 24 November 2017, I trust you are satisfied with the final outcome.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 24 November 2017, I trust you are satisfied with the final outcome.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,