ST
Sarah T

1 reviews | Active since Dec 2014

03 Jan 2016, 16:40

honouring fee charged twice

On the 30th and 31st of December I was charged an honoring fee of R120. I was then charged an overdraft fee of R57 on the 31st of December. This means that I have been charged R297 in charges over a period of two days, over and above my month service fee. If I didn't have enough funds in my cheque account, why was I allowed or withdraw if a payment hadn't been reflected on my bank account of R440. As a prestige banker I find this really unprofessional as our bank accounts are not up to date with the transaction made. Very disappointed and would like to resolve this issue immediately.

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Replies (1)
Standard Bank
Standard Bank's reply04 Jan 2016, 13:29
Official
Hello Sarahtavares,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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