MM
Motshegwa M
1 reviews | Active since May 2016
22 Oct 2020, 08:11
Honouring fee
What is "honouring fee"??????? I asked this before and no one cares enough to answer. What is honouring fee?????? Why do you bill your customers this fee??? How is it different to a penalty fee????? A lot of your clients are asking this question but I've never come across even one clear answer!!! This's day light *******!!!
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Replies (2)
Standard Bank's replyOfficial
22 Oct 2020, 09:18Dear Motshegwa Mohotlhoane
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply22 Oct 2020, 09:18
Official
Dear Motshegwa Mohotlhoane
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
MM
Motshegwa M's updateReviewer Update
22 Oct 2020, 10:15What is "honouring fee"??????? I asked this before and no one cares enough to answer. What is honouring fee?????? Why do you bill your customers this fee??? How is it different to a penalty fee????? A lot of your clients are asking this question but I've never come across even one clear answer!!! This's day light *******!!! I'm asking this question for the second time now and everytime you reply by saying you will address and apologize but no one has ever got back to me or provided an answer to my question. I have noticed that this is your way of ignoring your customers' queries because this happened with other customers. I promise you that I will keep on posting this query here until someone gives me a clear answer. I'm also gathering this to compile my complain to the ombudsman.
MM
Motshegwa M's update22 Oct 2020, 10:15
Reviewer Update
What is "honouring fee"??????? I asked this before and no one cares enough to answer. What is honouring fee?????? Why do you bill your customers this fee??? How is it different to a penalty fee????? A lot of your clients are asking this question but I've never come across even one clear answer!!! This's day light *******!!! I'm asking this question for the second time now and everytime you reply by saying you will address and apologize but no one has ever got back to me or provided an answer to my question. I have noticed that this is your way of ignoring your customers' queries because this happened with other customers. I promise you that I will keep on posting this query here until someone gives me a clear answer. I'm also gathering this to compile my complain to the ombudsman.