1 reviews | Active since Jun 2010

04 Aug 2017, 16:06

Honouring Fee

<p>As I checked my bank statement through internet banking today to see all transactions went through there was an Honouring fee of R 130.00 that was debit from my account. I called Standard Bank and they said i had insufficient funds when swiped my card and they gave me the R 130.00 and i now need to pay it back to them. The supervisor explained something that i do not understand and does not make sense to me ears. I pay their montly fee of R 100 every month plus overdraft service fee of R 68.40 every month and now they want to take my R 130? I swiped with my card and had available enough funds and now they tell me about Honouring fee. I needs my money back please from Standard Bank</p>

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Replies (2)
Standard Bank
Standard Bank's reply07 Aug 2017, 14:14
Official

Dear Phumza

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Aug 2017, 14:33
Official

Dear Phumza

Kindy refer to the email correspondence wherein the feedback was provided, however should you have any further concerns you can contact us.

Thanks,

Complaint Resolution Centre

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