HB
Hajeera B
1 reviews | Active since Oct 2021
26 Oct 2021, 11:19
Honouring fee
I woke up to an honouring fee of R119.40 on a specific transaction. Firstly, I’m a new customer and I’m already disappointed. Secondly, I know well that I’ve had sufficient funds before transacting and I keep track of my balances and transactions to avoid this mess. My account is now in a minus of R119.80 and I’m furious as hell because this affects my financials! I called standard bank customer care 5 times since this morning and the call waiting time is so putrid that I land up disconnecting. I honestly think that this honouring fee should be reversed! My best advice to ANYONE reading this, DO NOT BANK WITH STANDARD BANK !!! you will CRY!
Thank you :)
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Oct 2021, 14:37Dear Hajeera B
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply26 Oct 2021, 14:37
Official
Dear Hajeera B
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
HB
Hajeera B's updateReviewer Update
26 Oct 2021, 14:47Great. Please do rectify this ASAP, I cannot have my account in a minus.
Thanks
Thanks
HB
Hajeera B's update26 Oct 2021, 14:47
Reviewer Update
Great. Please do rectify this ASAP, I cannot have my account in a minus.
Thanks
Thanks