Honouring fee *****
Dissatisfied with Standard Banks operating procedure. I've been charged two honouring fees even though there were funds available for the transactions. Third month in a row where honouring fees are charged. If not an honouring fee, they mask it as an overdraft service fee. I have followed their internal complaint procedure, no communication whatsoever from them. I have opened an account with another bank, enough is enough.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
03 May 2024, 13:23Dear Thabiso,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2024, 13:23
Official
Dear Thabiso,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
's updateReviewer Update
06 May 2024, 13:21The honouring fees have been reversed as the error was on the banks side. Pity that this experience has left a bitter taste in my mouth and will be downgrading my account and using another banks as the primary account.
's update06 May 2024, 13:21
Reviewer Update
The honouring fees have been reversed as the error was on the banks side. Pity that this experience has left a bitter taste in my mouth and will be downgrading my account and using another banks as the primary account.