cF
craig F
1 reviews | Active since Nov 2017
20 Apr 2021, 11:30
Honouring fee
One of the worst banks iv ever been with. Iv emailed them and get no response. Iv been charged honouring fees every week since I upgraded my account. When I went into the bank they told me it's because the bank had to honour a payment cause I didn't have enough funds in my account. I monitored it this passed week and made sure that I had funds in my account and was still charged a honouring fee of 150 rand. I made two transactions on the 15th of April and had money left in my account. Those two transactions only went off yesterday (19th of April) and got charged the fee. Every single week I am being charged 150 rand. Definitely moving banks.
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Replies (1)Standard Bank's replyOfficial
21 Apr 2021, 04:47 Hello Craig,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply21 Apr 2021, 04:47
Official
Hello Craig,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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