JS
Justine S

1 reviews | Active since Jul 2014

29 Jun 2016, 12:06

Honouring Fee

<p>I am disgusted with Standard bank. My entire family bank there and we are now considering moving. I am always very careful to check my balance before I swipe my card or draw money. Yet I check my balance, go shop and draw money, being very careful not to go over, and Standard bank takes money that I swiped for a week back off my account, I go into over draft and they charge me R130.00 honouring fee. It should not be made my problem that they take it off so late. Then after my salary goes into my account they charged me another R130.00 honouring fee!!! What was the second one for????? There are many banks available to bank with. Standard bank, up your game or we will all transfer to another ban**** Outrageous! </p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Jun 2016, 12:31
Official

Good day Justine

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply30 Jun 2016, 07:59
Official

Good day Justine

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply01 Jul 2016, 09:21
Official

Dear Justine

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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