1 reviews | Active since Aug 2012
Honourable standard bank
I have been banking with standard bank my whole life, If that's not loyalty then I don't know what it is. So how is this month different. I was charged 4x honouring fees for debits orders that went of before the agreed date. Please let me add that as a safety net I set all debits to go off on the 25th and due to the fact that the company I work for banking with standard bank my salary goes in on the 24th as soon as payroll is released. This month you guys have allowed 4 debits to go off on the 24th morning at 6am and got paid at 2pm. I was then charged an honouring fee x4 .This is not acceptable as I make the necessary arrangements to make sure there is funds in my account for my debits. That R500+ honouring fee is how you want to push your loyal customers away? I trust you guys with my money and also not to rob me so please explain this. I have also read of cases where you have told customers to go back to the company debiting and I know from research that they merely submit a debit order that either goes of on the agreed date or if early is when funds i.e. salary is paid then only the debit will go of.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Dear Ryann
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
***
Dear Ryann
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Complaint Resolution Centre
***
