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Chantel B

1 reviews | Active since Aug 2018

23 Feb 2023, 14:32

Honorings fee

Im very disappointed and unhappy in standard bank there was enough money in my account for everything but then they took R79.99 for "honorings fee" i would like for standard bank to reverse the amount

0
Replies (33)
Standard Bank
Standard Bank's reply23 Feb 2023, 14:41
Official
Hi Chantel

Thank you for alerting us to this. Please provide us with your ID number privately to be able to access your profile and get back to you.

Kindest regards, Standard Bank Hello Peter Team*** 
  
CB
Chantel B's update23 Feb 2023, 14:47
Reviewer Update
Can you please provide me with an email address?
CB
Chantel B's update23 Feb 2023, 16:28
Reviewer Update
I have sended the email and yet no reponse
Standard Bank
Standard Bank's reply23 Feb 2023, 16:37
Official
HI Chantel 

We will bring this matter to the attention of our staff member. 

Please await feedback from the team

Regards
Standard Bank Hello Peter Team
CB
Chantel B's update01 Mar 2023, 22:33
Reviewer Update
Its been a week since i placed this review i did not get any feedback from anyone
Standard Bank
Standard Bank's reply02 Mar 2023, 07:31
Official
Dear Chantel

We apologize for the delay in responding accordingly to your complaint. We will look into this matter and provide feedback.

Kindly await a call from our team

 Kind Regards
Standard Bank Hello Peter Team 
Standard Bank
Standard Bank's reply02 Mar 2023, 07:32
Official
Dear Chantel

We apologize for the delay in responding accordingly to your complaint. We will look into this matter and provide feedback.

Kindly await a call from our team

 Kind Regards
Standard Bank Hello Peter Team 
CB
Chantel B's update03 Mar 2023, 14:34
Reviewer Update
Come on guys its been 2 weeks no reply no refund no feedback
Standard Bank
Standard Bank's reply03 Mar 2023, 15:00
Official
Good day Chantel 

We're so sorry for the delay in resolving this matter.

We will follow up with our team and we will be in touch.

Please be on the look out for our feedback.

Thank you

Kind Regards
Standard Bank Hello Peter Team 
***


CB
Chantel B's update05 Mar 2023, 12:19
Reviewer Update
And another R100 for honoring fee where there where money in the bank for everything for go off
Standard Bank
Standard Bank's reply05 Mar 2023, 13:52
Official
Hi Chantel

Thank you for getting back to us. Please note that you can send the email to ***.

Kindest regards, Standard Bank Hello Peter Team*** 
CB
Chantel B's update05 Mar 2023, 13:59
Reviewer Update
Email does not show so i cant send a email
Standard Bank
Standard Bank's reply05 Mar 2023, 15:26
Official
Hello Chantel

We have requested the banker to get in touch with you in order to assist in resolving this matter with you. 

Kindly await feedback from the banker.
 Kindest regards, Standard Bank Hello Peter Team*** 
CB
Chantel B's update08 Mar 2023, 08:33
Reviewer Update
I think i must switch to fnb for banking i havent heard anything from you im very disappointed
Standard Bank
Standard Bank's reply08 Mar 2023, 08:56
Official
Good Day Chantel

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
CB
Chantel B's update10 Mar 2023, 15:05
Reviewer Update
A consultant from standard bank helped me today she phoned one of the 2 amounts was reversed the R100 just waiting on the R79. 99
Standard Bank
Standard Bank's reply10 Mar 2023, 15:16
Official
Good day Chantel

We have flagged this matter with our team.

We will be in touch with further feedback.

Thank you

Kind regards 
Standard Bank Help Centre 
***
 








CB
Chantel B's update29 Mar 2023, 09:36
Reviewer Update
Now im really getting mad at standard bank there was another R100 Honoring fee taken from my account
Standard Bank
Standard Bank's reply29 Mar 2023, 09:47
Official
Dear Chantel

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
***
CB
Chantel B's update01 Apr 2023, 09:17
Reviewer Update
No one has called me yet in connection with the another R100 for honoring fee that was taken off again from my account
Standard Bank
Standard Bank's reply01 Apr 2023, 09:29
Official
Hello Chantel 

We're so sorry for the delay in resolving this matter.

We will follow up with our team and we will be in touch.

Please be on the look out for our feedback.

Thank you

Kind Regards
Standard Bank Hello Peter Team 
*** 
CB
Chantel B's update06 Apr 2023, 20:58
Reviewer Update
It has been 5days and yet i havent received any feedback from standard bank
Standard Bank
Standard Bank's reply07 Apr 2023, 13:56
Official
Dear Chantel

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
***
CB
Chantel B's update08 Apr 2023, 18:06
Reviewer Update
Im tired of waiting for someone to call and resolve this matter i will call myself on Tuesday and resolve this matter myself its been a week poor service
Standard Bank
Standard Bank's reply09 Apr 2023, 08:19
Official
Good Day Chantel

Rest assured our team is working around the clock to ensure that your query gets resolved.

The team will be in contact with you.

Kind Regards 
Standard Bank Hello Peter Team
***
CB
Chantel B's update09 Apr 2023, 09:34
Reviewer Update
Yea right im done with excuses i will call in tomorrow and resolve this matter myself you had a week to resolve it and nothing was done
Standard Bank
Standard Bank's reply09 Apr 2023, 09:51
Official
Good Day Chantel

We do apologise for the delayed feedback.

Kindly allow us time as we seek a resolution for you.

Warm Regards 
Standard Bank Hello Peter Team
***
CB
Chantel B's update10 Apr 2023, 10:31
Reviewer Update
Im switching banks im fed up with standard bank now its the 3d time you taken the honouring fee from my account when i leave more than enough money in my account for everything and i wont advise anyone to open an account by standard bank again i will close my standard bank
Standard Bank
Standard Bank's reply10 Apr 2023, 10:35
Official
 Good Day Chantel

We do apologise for the delayed feedback.

Kindly allow us time as we seek a resolution for you.

Warm Regards 
Standard Bank Hello Peter Team
*** 
CB
Chantel B's update10 Apr 2023, 10:51
Reviewer Update
You had a week no more excuses im done
Standard Bank
Standard Bank's reply10 Apr 2023, 11:00
Official
Hello Chantel 

We apologize for any inconvenience caused while we working to resolve this issue.

Please allow the team until the end of business on April 11th, 2023 to provide feedback on this matter.

Regards 
Standard Bank Hello Peter Team
*** 
CB
Chantel B's update07 May 2023, 21:38
Reviewer Update
Im very very disappointed in standard bank its been a month no one has been been in contact with me so i switched banks you guys just lost a client i wont refer standard bank to any one
Standard Bank
Standard Bank's reply08 May 2023, 07:52
Official
Hi Chantel

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team ***