NL
Noloyiso L
1 reviews | Active since Nov 2022
09 Aug 2024, 00:08
Honoring fees dispute not resolved
Yolanda Mati closed the complaint, we are happy to inform you that we have resolved "the cause for your complaint with reference number **********8, why are writing to me with a no reply email",
Today the 8th R55 honoring fees is deducted on the 6th of August R55 was deducted on the 1st of R100 and a lot of other days houring fees are deducted. why as are you not sending me an email as a case handler to find out about my availability? Who do you think you are dealing with? You think I don't have a job so I'm always ready for your call? S o you thought you can Buzz me a few times and close the complaint. I do nt need you to explain to me that honoring fees is the amount deducted when a metchant has delayed taking funds after a purchase because I know that and it makes no sense because if I buy for a R100 and merchants deducts R100 after 3days and I did not withdraw where did the money go to? Why I'm paying double? Who every deals with this complaint better sends an email to arrange time for a call and stop taking people for a joke. I want my money that is all I need
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
09 Aug 2024, 08:26Good day Noloyiso
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Aug 2024, 08:26
Official
Good day Noloyiso
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
NL
Noloyiso L's updateReviewer Update
12 Aug 2024, 11:46Why are you not scheduling a call with me, ever since you sorry but still no proper follow up.
NL
Noloyiso L's update12 Aug 2024, 11:46
Reviewer Update
Why are you not scheduling a call with me, ever since you sorry but still no proper follow up.
Standard Bank's replyOfficial
12 Aug 2024, 12:28Dear Noloyiso
We have flagged this matter with our team.
Please advised on a suitable time for our agents to contact you for further assistance.
Our sincere apologies.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Please advised on a suitable time for our agents to contact you for further assistance.
Our sincere apologies.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Aug 2024, 12:28
Official
Dear Noloyiso
We have flagged this matter with our team.
Please advised on a suitable time for our agents to contact you for further assistance.
Our sincere apologies.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Please advised on a suitable time for our agents to contact you for further assistance.
Our sincere apologies.
Kindest regards
Standard Bank Hello Peter Team
***
NL
Noloyiso L's updateReviewer Update
14 Aug 2024, 07:57Please contact me at 1pm today, my number ***.
NL
Noloyiso L's update14 Aug 2024, 07:57
Reviewer Update
Please contact me at 1pm today, my number ***.
NL
Noloyiso L's updateReviewer Update
19 Aug 2024, 13:19Today you standard bank again closing this complaint and it is till unresolved and no one got in contact with me. Why do you see this as unimportant?
NL
Noloyiso L's update19 Aug 2024, 13:19
Reviewer Update
Today you standard bank again closing this complaint and it is till unresolved and no one got in contact with me. Why do you see this as unimportant?
Standard Bank's replyOfficial
19 Aug 2024, 13:43Dear Noloyiso
We're so sorry to hear this.
We will follow up with our team and we will be in touch.
Kindly be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry to hear this.
We will follow up with our team and we will be in touch.
Kindly be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Aug 2024, 13:43
Official
Dear Noloyiso
We're so sorry to hear this.
We will follow up with our team and we will be in touch.
Kindly be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We're so sorry to hear this.
We will follow up with our team and we will be in touch.
Kindly be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
NL
Noloyiso L's updateReviewer Update
20 Aug 2024, 12:16I'm at work I want somebody, who is going to resolve this and give me my money back because more money has been taken from my bank since you have been taking your precious time to have this resolved so that I can close that account. Call me at 1pm today or Wednesday anytime after 11am, stop buzzing my number and calling at inconvenient times if you are willing to help.
NL
Noloyiso L's update20 Aug 2024, 12:16
Reviewer Update
I'm at work I want somebody, who is going to resolve this and give me my money back because more money has been taken from my bank since you have been taking your precious time to have this resolved so that I can close that account. Call me at 1pm today or Wednesday anytime after 11am, stop buzzing my number and calling at inconvenient times if you are willing to help.
NL
Noloyiso L's updateReviewer Update
20 Aug 2024, 14:45Hallow clearly you do not know what customer service is and you do not stand for what stand bank vision is about, do you think that if it was explained that Iam getting myself into a pay as you transact account which means that i will be paying double for every transaction i make i would have gotten myself into this mess. according to my understanding Iam on a My Mo account as a customer the only thing that i was told is that i will be paying as little as R6.00 A MONTH, it is not the first time complaining about honoring fees no one gave me the information about the king of account that i have. i can see that no one wants to take ownership for your misleading information ad your poor customer service the complaint has been going on too long. standard bank has complaints resolution department for no reason, i can work 10 times better that all of you who have been attending to my complaints, should no one call me by Wednesday before 12pm to resolve my complaint to my satisfaction I'm taking it further.
NL
Noloyiso L's update20 Aug 2024, 14:45
Reviewer Update
Hallow clearly you do not know what customer service is and you do not stand for what stand bank vision is about, do you think that if it was explained that Iam getting myself into a pay as you transact account which means that i will be paying double for every transaction i make i would have gotten myself into this mess. according to my understanding Iam on a My Mo account as a customer the only thing that i was told is that i will be paying as little as R6.00 A MONTH, it is not the first time complaining about honoring fees no one gave me the information about the king of account that i have. i can see that no one wants to take ownership for your misleading information ad your poor customer service the complaint has been going on too long. standard bank has complaints resolution department for no reason, i can work 10 times better that all of you who have been attending to my complaints, should no one call me by Wednesday before 12pm to resolve my complaint to my satisfaction I'm taking it further.