Honoring fees

I haven been charged ridiculous amounts which the bank themself cannot explain, honoring fees of R129 and above ,I dknt have an overdraft on the account not is it a credit card where I spend on a surplus. I need my monies refunded not a portion all of it as it doesnt make sense . I don't buy nor the card allows me to spend what I dont have on the balances They replay below

Good day

As you dropped the call and kept on interrupting my while I was trying to talk to you, and explaining the transactions

I will reverse the R69.00 overdraft fee and 2 amounts of R20.00 honouring fee you were charged.

In future when making purchases please view your App there are two balances, namely latest and available. Your latest balance is transactions that have not cleared. As I was trying to mention as well is, prepaid purchases and cash withdraws go through immediately and so do their fees which affect your card purchase clearing correctly.

The fee reversal will reflect in your bank account within 24 hours.

This reversal will only be once off