BN
Buntu N
1 reviews | Active since Feb 2021
29 Aug 2026, 19:43
Honoring fees and ***** Investigation
In August, I identified undue honoring fees and that got resolved only after I reviewed on Hellopeter.
I emailed the Standard Bank employee who was assisting me highlighting that there were further unexplained fees on 4th March and 25 May 2026 and no response was recieved.
On the 29th of August, an unexplained debit of R702.00 from DL Amazon CPT went off my Standard bank account. I immediately contacted Standard Bank (within 3 minutes of the notification). The consultant was polite on the call but I am disappointed that their turnaround time on ***** investigations is 12 working days.
They could not provide any further detail around the transaction in real time.
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Replies (1)
Standard Bank's replyOfficial
30 Aug 2026, 08:02Dear Buntu,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Aug 2026, 08:02
Official
Dear Buntu,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***