Honoring Fee's - 3 in two days!!!! #Theft
Hello standard bank!
Please explain to me: I had a massive unauthorized transaction on my account that takes me into minus and I immediately report it to Standard Bank and you tell me it actually went out my account 3 days before you notified me of the transaction and you can not overturn the transaction so I have to go the Charge-back Disputes Department route which i did which takes DAYS to get something resolved THEN........ You charge me R130 honoring fee not once but 3 days in a row and now I'm paying you R390 for an unauthorized transaction on my account and whats worse is, you want me to pay you this money as an honoring fee for a service that notifies me 3 days after an unauthorized charge is made on my account!
THIS IS THEFT STANDARD BANK AND TOTAL CUSTOMER DISSERVICE THAT MAKES ME GET UP AND GO SHOP AROUND FOR ANOTHER BANK!
REFUND MY MONEY!
We acknowledge receipt of your complaint.
We apologise to hear about your frustration. We will investigate your concerns and provide you with feedback shortly.
Kind regards
Complaint Resolution Centre
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*** (fax)
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We acknowledge receipt of your complaint.
We apologise to hear about your frustration. We will investigate your concerns and provide you with feedback shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Mark Easter
Thank you for your posting.
i refer to my email correspondence and can confirm that the matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Mark Easter
Thank you for your posting.
i refer to my email correspondence and can confirm that the matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***