NH
Neville H

1 reviews | Active since May 2011

24 Aug 2018, 10:52

Honoring Fees

Being charged honoring fees for card swipes when money was in the account at the time of transaction. The money is reserved at the time of transaction but only went off after debit orders were allowed through earlier on my account without sufficient funds. What a ****

0
Replies (2)
Standard Bank
Standard Bank's reply24 Aug 2018, 11:18
Official

Dear Neville

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply29 Aug 2018, 15:58
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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