NL
Noloyiso L
1 reviews | Active since Nov 2022
04 Aug 2024, 14:58
Honoring Fees
Hi, I have honoring fees deducted on my account, iam tired of having to complain before my money is refunded back. I want my money people, I do not bank with you so that I can pay double for every purchase I make. The last amount of honoring fee is R100 I did not even purchase anything for R100.
See on the attached doc be low the dates and amounts, I just want my money back and I want peace of mind banking with you is a nightmare right now.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Aug 2024, 15:02Dear Noloyiso,
Thank you for coming back to us.
Our team will review this matter and will be in touch with you.
We will do our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our team will review this matter and will be in touch with you.
We will do our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Aug 2024, 15:02
Official
Dear Noloyiso,
Thank you for coming back to us.
Our team will review this matter and will be in touch with you.
We will do our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our team will review this matter and will be in touch with you.
We will do our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
NL
Noloyiso L's updateReviewer Update
09 Aug 2024, 00:02why are writing to me with a no reply email?
What was resolved?
Today the 8th R55 honoring fees is deducted on the 6th of August R55 was deducted on the 1st of R100 and a lot of other days houring fees are deducted.
why as are you not sending me an email as a case handler to find out about my availability? Who do you think you are dealing with? You think I don't have a job so I'm always ready for your call? S o you thought you can Buzz me a few times and close the complaint. I do nt need you to explain to me that honoring fees is the amount deducted when a metchant has delayed taking funds after a purchase because I know that and it makes no sense because if I buy for a R100 and merchants deducts R100 after 3days and I did not withdraw where did the money go to? Why I'm paying double? Who every deals with this complaint better sends an email to arrange time for a call and stop taking people for a joke. I want my money that is all I need
What was resolved?
Today the 8th R55 honoring fees is deducted on the 6th of August R55 was deducted on the 1st of R100 and a lot of other days houring fees are deducted.
why as are you not sending me an email as a case handler to find out about my availability? Who do you think you are dealing with? You think I don't have a job so I'm always ready for your call? S o you thought you can Buzz me a few times and close the complaint. I do nt need you to explain to me that honoring fees is the amount deducted when a metchant has delayed taking funds after a purchase because I know that and it makes no sense because if I buy for a R100 and merchants deducts R100 after 3days and I did not withdraw where did the money go to? Why I'm paying double? Who every deals with this complaint better sends an email to arrange time for a call and stop taking people for a joke. I want my money that is all I need
NL
Noloyiso L's update09 Aug 2024, 00:02
Reviewer Update
why are writing to me with a no reply email?
What was resolved?
Today the 8th R55 honoring fees is deducted on the 6th of August R55 was deducted on the 1st of R100 and a lot of other days houring fees are deducted.
why as are you not sending me an email as a case handler to find out about my availability? Who do you think you are dealing with? You think I don't have a job so I'm always ready for your call? S o you thought you can Buzz me a few times and close the complaint. I do nt need you to explain to me that honoring fees is the amount deducted when a metchant has delayed taking funds after a purchase because I know that and it makes no sense because if I buy for a R100 and merchants deducts R100 after 3days and I did not withdraw where did the money go to? Why I'm paying double? Who every deals with this complaint better sends an email to arrange time for a call and stop taking people for a joke. I want my money that is all I need
What was resolved?
Today the 8th R55 honoring fees is deducted on the 6th of August R55 was deducted on the 1st of R100 and a lot of other days houring fees are deducted.
why as are you not sending me an email as a case handler to find out about my availability? Who do you think you are dealing with? You think I don't have a job so I'm always ready for your call? S o you thought you can Buzz me a few times and close the complaint. I do nt need you to explain to me that honoring fees is the amount deducted when a metchant has delayed taking funds after a purchase because I know that and it makes no sense because if I buy for a R100 and merchants deducts R100 after 3days and I did not withdraw where did the money go to? Why I'm paying double? Who every deals with this complaint better sends an email to arrange time for a call and stop taking people for a joke. I want my money that is all I need
Standard Bank's replyOfficial
09 Aug 2024, 16:53Good day Noloyiso.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Aug 2024, 16:53
Official
Good day Noloyiso.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***