AN
Amanda N

1 reviews | Active since Sept 2018

16 Nov 2018, 10:57

Honoring Fee Nonsense

Dear Standard Bank,

I am so tired of having the same complaint with you guys regarding these Honoring Fees. This is the second time I'm going through this. And honestly I am so fed up. This is the last month I am banking with you.

I don't understand how my account can go from -R300 and something to over -R500 over night. I call your call center and they give me the run around and say that's how it is. So now I must be charged an honoring fee for transactions that I have already paid for and the amount cleared from my account just because certain companies bank their money on different days?! I've already paid for my transaction in full and it left my account now I must pay an honoring fee?! ARE YOU JOKING?!!!!

1. Your ATM's don't work 2. There's always a problem with online and cellphone banking.

Then you have the nerve to CHARGE ME more money?!

I want my money bac****!

I AM LEAVING THIS TRASH BAN****!

0
Replies (1)
Standard Bank
Standard Bank's reply16 Nov 2018, 12:27
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
***
*** (fax)
***