1 reviews | Active since Sept 2016
Honoring fee
I am so happy to be a standard bank customer but this honoring fee kills me. I cancelled my car insurance and I was afraid they might debit me so I moved the money to my puresaving account ensuring that when every debit order is almost due I make the money available for that specific debit order. On Wednesday Cartrack debited me successfully only to debit again on Friday ********ly so. I was not expecting another debit order so I accumulated R100 in honoring fee. This morning Saturday I woke up to another R100 honoring fee of the payments done yesterday. Standard bank is not taking the money as soon as I make payments using my card but rather later. Transactions from the 8th only appears as transacted on the 9th and that leaves me at default because I am catering for payments as they are due. This is really disturbing me. Now R200 gone. I asked the bank not to honor my unpaid items and they said it is a system default setting. If I transact today I am going to wake up tomorrow with another honoring fee.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
I didn't receive any phone call but I received an email that reads "We would like to confirm that your complaint, with reference number 4443#### submitted to standard bank 2024/11/11 is now closed.
I didn't receive any phone call but I received an email that reads "We would like to confirm that your complaint, with reference number 4443#### submitted to standard bank 2024/11/11 is now closed.
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Still no communication.
Still no communication.
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Are you still investigating my issue?
Are you still investigating my issue?
