mM
mrnelushi M

1 reviews | Active since Sept 2016

09 Nov 2024, 07:58

Honoring fee

I am so happy to be a standard bank customer but this honoring fee kills me. I cancelled my car insurance and I was afraid they might debit me so I moved the money to my puresaving account ensuring that when every debit order is almost due I make the money available for that specific debit order. On Wednesday Cartrack debited me successfully only to debit again on Friday ********ly so. I was not expecting another debit order so I accumulated R100 in honoring fee. This morning Saturday I woke up to another R100 honoring fee of the payments done yesterday. Standard bank is not taking the money as soon as I make payments using my card but rather later. Transactions from the 8th only appears as transacted on the 9th and that leaves me at default because I am catering for payments as they are due. This is really disturbing me. Now R200 gone. I asked the bank not to honor my unpaid items and they said it is a system default setting. If I transact today I am going to wake up tomorrow with another honoring fee.

0
Replies (8)
Standard Bank
Standard Bank's reply09 Nov 2024, 08:32
Official
Hi Ishmael

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
mM
mrnelushi M's update18 Nov 2024, 09:33
Reviewer Update
Good morning.

I didn't receive any phone call but I received an email that reads "We would like to confirm that your complaint, with reference number 4443#### submitted to standard bank 2024/11/11 is now closed.
Standard Bank
Standard Bank's reply18 Nov 2024, 09:54
Official
Dear Ishmael

We will follow up with our team and we will be in touch.

Our sincere apologies for the inconvenience experienced.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 




mM
mrnelushi M's update19 Nov 2024, 16:34
Reviewer Update
Good day.

Still no communication.
mM
mrnelushi M's update22 Nov 2024, 11:55
Reviewer Update
Still no one reached out.
Standard Bank
Standard Bank's reply22 Nov 2024, 16:06
Official
Hi Ishmael

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
 
 Kind Regards
 Standard Bank Hello Peter Team
 ***

mM
mrnelushi M's update26 Nov 2024, 09:04
Reviewer Update
Dear Standard bank.

Are you still investigating my issue?
Standard Bank
Standard Bank's reply26 Nov 2024, 13:28
Official
Hi Ishmael

We will follow up and get back to you.

 Kind Regards
 Standard Bank Hello Peter Team
 ***