1 reviews | Active since Nov 2017
Honoring Fee and Overdraft Charges
I am extremely annoyed with Standard Bank as I am being charged Honoring Fees and Overdraft Fees unfairly. Why must I be charged an Overdraft Fee if I do not have this facility? I make sure that there is enough funds in my account for any payment to be deducted or for purchases to be made. It is not my fault or problem if the merchant banks late. If I do not have funds available then I cannot make a card purchase so I think it is extremely unfair to be charged twice for something that was already paid. This has been happening since I opened this account but now it is becoming a problem as I do not want anyone to transfer funds to my account as it will be deducted for these charges. I am seriously wanting to report this matter because it is not my fault but we as the customer must now be penalized. I want all these Honoring Fees and R69 Overdraft charges to be reversed to my account which dates back to the beginning of this year. It amounts to almost R1000 which is quite a lot of money for me to just give away. If this matter is not going to be resolved then I will be closing my account with Standard Bank.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for writing back to us.
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the delay in getting back to you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for writing back to us.
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the delay in getting back to you.
Kindest regards
Standard Bank Hello Peter Team
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Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hellopeter Team
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Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hellopeter Team
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Our sincere apologies for the inconvenience caused.
Please note that our team will be looking into this matter and we will be providing feedback.
Kindly be on the look out for further feedback.
Warm Regards
Standard Bank Hellopeter Team
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Our sincere apologies for the inconvenience caused.
Please note that our team will be looking into this matter and we will be providing feedback.
Kindly be on the look out for further feedback.
Warm Regards
Standard Bank Hellopeter Team
***
We appreciate you taking our call.
Kindly be advised that this issue has been settled.
Please give us a rating based on the level of service you received.
Have a great remainder of the weekend.
Warm Regards
Standard Bank Hellopeter Team
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We appreciate you taking our call.
Kindly be advised that this issue has been settled.
Please give us a rating based on the level of service you received.
Have a great remainder of the weekend.
Warm Regards
Standard Bank Hellopeter Team
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