1 reviews | Active since Feb 2020
HONORING FEE
HONORING FEE, what a complete theft if I can say.
There is available funds in the account, done my shopping and used my card for payment, transaction is processed and im done.
Two days later, Standard Bank takes the exact amount off that was taken when doing my shopping again! and list this as HONORING FEE.
I have checked my account against these fees and this started since Oct 2019 last year, with every transaction that took funds out of the account, standard bank also took the exact amount also.
I did go to the branch, however the lady is not very helpful to understand the issue, as i have shown her on the APP (as she said its the same as if i requested a statement), that the purchase was done and successful the one day, and then Standard Bank takes the exact amount off the next couple of days.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
So Standard Bank is not going to rectify the issue and re-fund the funds taken (YOUR BANK ERROR)? I reject your apology. Seems that the best option is to lodge a complaint with the Ombudsman for Banking Services (OBS). I am sure that if your bank gets audited there will be multiple cases, and the public needs to be informed not to bank with you.
So Standard Bank is not going to rectify the issue and re-fund the funds taken (YOUR BANK ERROR)? I reject your apology. Seems that the best option is to lodge a complaint with the Ombudsman for Banking Services (OBS). I am sure that if your bank gets audited there will be multiple cases, and the public needs to be informed not to bank with you.