Honoring fee

ChatGPT said:

Hi,

I’m really disappointed with Standard Bank. I’ve been charged R100 plus R13 as an honouring fee, but according to the information available online, this fee only applies when a debit order is processed without sufficient funds in the account. At no point did my account have insufficient funds.

I regularly transfer money from my virtual card to my main account to make purchases, so it doesn’t make sense for this charge to be app****. It’s especially frustrating at this time of the month, and I haven’t been informed why the deduction occurred.

I’m requesting a refund for this charge — otherwise, I’ll consider closing my account. Standard Bank’s fees are already unreasonably high.