1 reviews | Active since Feb 2018
Honoring Fee
I recently went to one of Standard Bank branches here in Cape Town to discuss this "honoring fee" of R 130 that was app**** to my account as a charge. I have never heard about this fee before nor was I ever charged this fee by Standard bank. I am now sitting with a -R300 worth of standard banks charges right now and when I went to dispute this fee at their branch all I was told was that I had to pay it because I apparently spent money that was not sufficient in my account. How is this even possible??? When I tried to explain to the agent that I had more than enough money that was in my account when I went to do shopping at Pick n Pay on the day I actually got paid, she told me that Stores like Pick n Pay have a floor limit (which I have no idea of), so whether you do not have sufficient funds in your account they will approve your transaction. Is this even a good banking practice??? I have never heard of such nonsense. If I do not have money in my account my transaction suppose to decline. Well this is not actually correct if you have a Cheque card and you purchase at stores such as Pick n Pay.
I am not happy about this business/banking practice Standard bank has with these stores and makes me think that they are actually ******** people to try and come up with ridiculous banking charges.
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We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
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Best regards,
Thank you for posting your comment.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
