Honestly useless

For many years I am a client of Standard Bank. I am also using a number of other accounts by investing. At work we are also working through different banks. Standard Bank by FAR is the most useless ban in this country. This morning I was forced to phone and speak to a consultant. The consultant was professional but it took the 20 minutes to answer the phone. And it is not the first time I had to wait a long time. Every time you phone you get a message that "presently there is a high call volume" Honestly, I wish I could leave this useless bank, but cannot. Standard Bank changed the login procedure without informing me per email or sms. Now I must spend 20 minutes waiting for them and losing air time because of their incompetence.