Hone owners Insurance claim

fter the weekends thunder & ligthning, my gatemotor is not working as from 22/10/2017, called Std bank on Tuesday afternoo to report, for 10min on the phone and got the stupid comment of (high call volumes), 30min later i called again and after 5min, the same response. Wednesday & Thursday the same experience. I posted a comment on their website on Tuesday and to date nobody has contacted me and i'm still inconvenieced with a f...... gatemotor. This is unacceptable and pathetic. It is obvious that customer service is not a priority for Stadard Bank.