Homeowner's Insurance Claim

I reported two claims. <br> 1. A leaking toilet<br> 2. A burst kitchen hot water pipe.<br> <br> In the beginning of April I reported these two claims to Standard Bank Home Owner's Insurance.They sent two service providers to come and evaluate the two damages. I have called three times to check the progress of my claims. On all three occasions I was told that the service providers did give reports, and that they (Standard Bank will come back to me. They are not coming back to me. <br> <br> I am sitting with a leaking toilet and no hot water in the kitchen for over a month and a half.<br> <br> I pay my home owner's insurance every month.