Homeloans sales division very bad service

It's been day four after numerous transfers from one department to another when my husband contacted and all we get is that the lines are so busy....left contact details on Monday and no phone call received to date. I thought of phoning today of which I had to speak to 7 people, 7 different departments and the last department was personal sales of which I explained how urgent our situation is the lady then escalated our contact details to two team leaders in homeloams sales department and no call received !!!!! I even went online and submitted our contact details for a call back. WHAT IS THE USE FOR THE OPTION IF NO ONE CONTACTS YOU?

We urgently need assistance, our bond is registered and we want to apply for a further loan as we bought a "shell" there's nothing in the house and brought this to the home loans divisions attention since the begining ...the house is a fixer upper and we cannot do any improvements and we are expecting a baby to arrive next month. We counted the days to get in contact as our bond took months to be registered.

Please please can we be contacted urgently as this is not fair to us as customers not receiving a service.