SB
Suthu B

1 reviews | Active since Feb 2011

09 Dec 2016, 16:40

Homeloans/ progress payments a nightmare to deal with

<p>Good day.</p> <p>My homeloan progress payment has not been paid due to a system error. A certain Jacky Motaung who was sent an email on Monday at 3pm still has not cleared the status of the error. His office number just rings non- stop. The deadline for payment has now been moved to Thursday next wee**** But I have people who have been waiting for payment since the 7th!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> I logged a complaint with the Twitter account on Tuesday the 6th around 12pm. It is now Friday late afternoon and I am sitting with a major headache with the bank telling me they will only resolve the matter next week Thursday! In the meantime I have to pay salaries and suppliers- with what money I don't know because the bank is sitting pretty with my payment. There is no sense of urgency to assist a client on your side. I may not be the pillar of your business but tomorrow...</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply12 Dec 2016, 09:29
Official

Good day Suthu

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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